Write to us and a person will read it
Activation trouble, a coverage question about a specific market, a team account, a chapter you would like to start — it all arrives in the same queue. Support is written rather than telephone-first, because our members are spread across every time zone and a queue that only wakes up in Chicago is not support.
Send a message
Required fields are marked with an asterisk. We normally reply within one business day; activation problems are picked up sooner.
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Digital Roam Ink LLC
- Office2200 Lakeshore Drive, Suite 150
Chicago, IL 60614
United States - Telephone+1 312 555 0345
- Support hoursMonday to Friday, 08:00–20:00 Central Time. Written messages are monitored outside those hours for activation failures.
- VisitsThe office is a working space rather than a shop. If you would like to come by, arrange it with us first by email.
Before you write about activation
These four details turn a two-day exchange into a single reply:
- Exact device model and operating system version.
- The country you are in, and the country the plan covers.
- Whether the profile appears in your settings at all, and whether it is enabled.
- What the status bar shows: no service, searching, or bars with no data.
Things people usually ask before writing
How fast do you reply?
Normally within one business day. Messages tagged as activation failures are triaged first, because someone stuck without data is a more urgent problem than a billing question.
Can I call instead?
You can, on +1 312 555 0345 during Central Time office hours. For technical problems, writing is usually faster — we can read your settings screenshots and check the profile state while you sleep.
Do you handle data requests here?
Yes. Choose “Privacy or data request” as the topic and we will route it to the person responsible. Access, correction and deletion requests are described in the Privacy Policy.
I want to start a chapter in my city
Tell us the city, roughly how long you expect to be there, and whether you already know a coworking space that might host. Chapters need a resident organiser, not a visitor passing through.